Customer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating value to the customer. And yet the majority of CRM investments and initiatives fail because firms do not have the appropriate orientation to serving the customer. The principal aim of this book is to get the reader to think about th firm and the way it conducts its business in a certain way-with a customer focus.It is now becoming clearly evident that all firms compete on service. Providing superior service becomes a prerequisite for any differentiation strategy to succeed. To provide superior service for a competitive advantage requires a concrete understanding of what service orientation means. This orientation, in the form of frame of mind, is essential for the firm to take advantage of opportunities and to address the challenges so as to gain a competitive advantage. For excellent service firms, the challenges and opportunities in providing services are a constant endeavor. For others, these challenges and opportunities are not that obvious. A complementary aim of this book, therefore, is to instill into the reader the principles of managing services.
What should she choose?Han Baby: the new girl with a troubled pastMO Academy: her new high schoolChoi Soobin: student council president, member of the Ecosave club, volunteer at the Humane Treatment of Animals, member of the Honor Society, a vocalist in the Jazzed club, the golden boyChoi Yeonjun: leader of the Dance club, star of the Jazzed club, the school's it boy5 best friends, 1 new girl, 1 childhood friendship, 1 epic love triangle? What will this school year bring?d i s c l a i m e r: I don't own tomorrow x together, I merely use them as my inspiration for characters in this story. How I write them is not necessarily how they are as people in real life, their characters may also be based on other people in terms of personality. This is purely a work of fiction.
Its 1540, and Ducchess Margaret Cotton is watching history unfold before her eyes, with her friend Katherine Howard becoming Queen, and her impending marriage to Edward Hastings, Baron Hastings of Loughborough, everything becomes more and more interesting.Margaret Cotton is the stillborn, unrecorded daughter of Joan Cotton, this is how her life would've been lead had she lived.
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What happens when you have been getting traumatising dreams about wonderous magic through the lens of trauma, darkness and monsters more gruesome than ever before
[ON-GOING]" excuse me sir, kung porn site lang yan, wala akong interest diyan. so please no spamming!"It started when someone just randomly add Donghyuck in facebook and send him a link.
This is a Fake Ending story of the fnaf SL ending. It is a bit of a roommate au thing and here, Ennard is not their own separate entity, they are all the animatronics as one. No ships with Ennard and Micheal. Micheal is big brother here, I believe in the CC Micheal but I'm doing Big brother Micheal because I think it will be easier to write as that one. I hope you enjoy. I might add a ship if you want but NOT Ennard S Micheal. I don't mind the ship, I don't wanna write it.
✨I made this little short story in my English class when I really didn't need to and wanted to share it. This is the first short story I've ever made and the first story I'll publish on this site. I was supposed to use a specific name, but for this, I decided to make it for anyone who has a love interest who will be referred to as, "___".✨This story includes a lot of literary devices, diction and syntax that will help you understand it on a deeper level.✨With all the being said, I hope you all like it!