โ๐ ๐๐จ๐ฅ๐ฅ๐๐๐ญ๐ข๐จ๐ง ๐จ๐ ๐จ๐ซ๐ข๐ ๐ข๐ง๐๐ฅ ๐ฌ๐ก๐จ๐ซ๐ญ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ ๐ฐ๐ซ๐ข๐ญ๐ญ๐๐ง ๐๐จ๐ซ ๐ฏ๐๐ซ๐ข๐จ๐ฎ๐ฌ ๐ฉ๐ฎ๐ซ๐ฉ๐จ๐ฌ๐๐ฌ.โ
Key Performance Indicators (KPIs) and contact centers go together like fish and chips.When contact center platforms were developed, agents' performance started being measured by technology, such as reporting for Amazon Connect, that generates a blizzard of statistics.With this KPI data, contact center managers can track almost every aspect of an agent's working life to the second.Key Performance IndicatorA brief history of KPIsIn fact, KPIs are nothing new.The first recorded KPIs were devised by the Emperors of the Chinese Wei Dynasty in approx. AD 250. They would measure the "performance" of various family members who were competing for their attention and favors.In the 1980s, when Mrs. Thatcher was PM, the public sector adopted KPIs in great depth to measure the performance of organizations which were never intended to make money. Previously, their performance had been considered largely immeasurable.The value chain approachKPIs can be seen as measuring parts of a value chain. They can be classified under the following headings:Inputs - Process - Outputs - OutcomesInputs: These are the financial and non-financial metrics that cover what happens before the call starts. This can include recruitment and training metrics or the running costs of facilities. Many of Porter's "support costs" would be seen in this category.About OMNINGAGE:OMNINGAGE provides a modern and cloud-based agent desktop platform which delivers high-quality voice via the user's web browser. Its user friendly, data-rich interface promotes agent engagement, reduces AHT and boosts productivity for those working in the office or at home.https://omningage.cloud/key-performance-indicators-keeping-score-in-the-contact-center/
two extraordinary individuals find themselves drawn together amidst a backdrop of intrigue, danger, and an undeniable spark. Wraith, a mysterious human test subject.with the ability to manipulate Time and space to teleport, crosses paths with Wattson, a brilliant electrical engineer with a playful and lively personality.
discontinued until further notice.Lucy Evergreen's family is close to the Bennet's family. When Lucy's family falls victim to the living dead, she's taken in by the Bennet's . Darcy x oc
[COMEPLETE]Hello, welcome to my new hyperfiction!A series of one-shots and drabbles. Some are angst, some are fluffy and some are shipping trash.
Years have passed since theylast saw each other.From the age of a child to theage of an adult.Then they joyously reconnected.However, as time passed, things began to shift. The drama had gotten out of hand.And the person behind this storyspiced up the plot with a little bit of. . .suspense.Book #1 of Farewell series.
Isabella Frankenstein is the daughter of the infamous mad scientist, Victor Frankenstein. She shares her father's intelligence and passion for science. Isabella cares about others and sees the good in everyone. Isabella meets the monster her father created after he runs away, and the two develop a friendship. She'll do anything to protect her new friend from the angry townspeople and even her own father. Inspired by the movie Victor Frankenstein and concept inspired by Enola Holmes. Cast:Isabella Frankenstein-Florence PughVictor Frankenstein-James McAvoyIgor-Daniel Radcliffe Adam/The Creature-Gerard Butler Thomas Jones-Henry CavillMaria Frankenstein-Anne Hathaway
In today's dynamic digital environment, maintaining a competitive edge is crucial for brands aiming to stay relevant and drive growth. Influencer marketing emerges as a powerful tool in this pursuit. By embracing advanced influencer marketing strategies, such as those highlighted in Michael Esposito Staten Island, The Power of Influencer Marketing Beyond Likes & Followers in Brand Transformation, brands can proactively strengthen their transformation efforts, ensuring sustained success and adaptability in the face of rapid market changes.
She was feared by the scaleless.In reality, she was the one who was afraid of them.After she showed them what she was capable of...No one dared to fight a Night Fury.In fear they would lose more than their life.--------------------A (previously) collaborative story between @BabyBlue2302 and I, following the main plot-line of the HTTYD movies.Book one of: The Reclaim Trilogy--------------------#1 in Bewildered - 11/13/2020#3 in httyd - 10/20/2020#3 in toothlessxreader - 8/31/2021#2 in toothless - 4/26/2021#3 in httydfanfic - 4/26/2021#2 in dragons - 8/31/2021 (out of 46.3K stories)#4 in nightfury - 4/26/2021#1 in Berk - 5/29/2021#2 in httyd - 8/7/2021#1 in httydfanfic - 8/26/2021#1 in httyd - 10/14/2021
In the perspective of Signe Hansen....I'm an outcast. No one understands me, and no one tries to understand me. I walk through school, thinking I'm going to be okay, when every day I feel myself caving in. I don't know who I am anymore. I'm just the struggling artist who no one knows about.... That was only until.... I met Seรกn.(May be triggering: self harm, suicide/ mild adult language is used. No smut)Part 1 of the Jacksepticeye Trilogy2: Forever Isn't Her3: Her Eyes Sparkle, Too